4.2.1 Tools to city management Overview
Course subject(s)
Module 4. Managing Smart Sustainable Cities
Managing a smart and sustainable city involves a combination of dimensions and interdisciplinary management areas such as resources, teams, stakeholders, infrastructures, public policies, projects, and processes. There are many techniques and approaches to develop a solution that delivers value for the citizens, such as Design Thinking, Lean Thinking, and Agile Methods. Using these methodologies for city management is recommended to create a collaborative approach through tools and methods that prioritize participation in the solution development processes.
Besides the explanation of these different methodologies, Professor Guilherme Wiedenhöft presents, in the following video, tools that can be useful in developing solutions for SSC, such as:
- Business Process Analysis Canvas;
- Persona definition;
- Stakeholder Map Prioritization diagrams;
- The Stakeholder Matrix;
- MoSCow method and Epic Mapping for building and prioritizing requirements.
Tools to city management Overview
Main Takeaways
- Design Thinking can be used to better understand city problems from citizens’ and other stakeholders’ points of view, and Lean Thinking and Agile Methods can be used to rethink processes and rules and reduce administrative burden.
- The primary purpose of requirements is to serve as an agreement on what the application will do between the customer (Citizen) and the build team (Government).
- We can use a top-down approach to build a solution that satisfies citizens’ needs.
Smart and Sustainable Cities: New Ways of Digitalization & Governance by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/smart-and-sustainable-cities-new-ways-of-digitalization-and-governance/ /