2.1.2 Journey
Door-to-Door
Travelling by train is more than a train ride: in fact, it is an experience that starts and ends outside the borders of the station and rail network. The video below shows the customer’s journey from door-to-door.
Door-to-door
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There are many different ways to enter or leave the railway station. You can call a cab, use your own car or transfer to/from another transportation network.
On the left: map of Amsterdam Central Station. On the right: a section of the underground area of Amsterdam Central Station (image by Gemeente Amsterdam)
Transport companies can anticipate on the customer’s journey as well. A good example of a service offered by a railway company is the OV-bike in the Netherlands. You can rent a bike for a small amount of money at many train stations and some metro stops, bus stops and park+ride (P+R) sites. The bicycles are always available, which allows the traveller to continue his/her journey. These bikes are available for every passenger that holds a season-ticket for public transportation.
