As an example of products which are made for repair, we take a look at the professional coffee machines of 3Temp.

They are made for easy access: both customers and service staff. As a special feature, the machine is connected to 3Temp-central in Sweden, where spare part deliveries can be triggered quickly and easily, without the customer having to do anything.

In the first video Anna-Karin Jönbrink gives an overview about this case study, followed by a second video where she interviews the Head of the R&D-Department of 3Temp, Peter Larsson.

• Coffee machine by 3Temp is aimed at professional users (B2B)
• The product is designed for repair, in conjunction with a digital, online communication system
• Expand the lifetime by customized maintenance advice (see also the principle of Reuse)
• Send spare parts to service personal or customers before the machine is out of order
• Easy access to all parts of the machine
• Repair can be done by the customers themselves

• Development takes place against the background of a circular economy and saving CO₂
• Predict failure and send service personal before the machine becomes out of order
• Therefore time is being saved during the repair processes
• Saving of about 30000 km/year for a number of 100 machines in use