Introduction Case: Jac Hensen

A business model describes how you create value for your customers and revenues for yourself. But how do you implement it, and make it happen in practice? What should your operations look like and what is needed for that? 

Please look at the video interview with Jos Pieters. He is the e-commerce manager of Jac Hensen, a chain of men’s fashion stores. Jos will explain about their cross-channel approach and especially about their operating model.