Important announcement

Dear visitor,

Please note that this OpenCourseWare platform will be replaced at the end of 2026 by a new platform (under the same url ocw.tudelft.nl).

Courses and their contents that are currently available the platform will partly be migrated. URL’s for this content will change and content might be unavailable for some time. In addition, some courses will not be available anymore.

If you are linking to specific courses on this platform (for instance for your students), please take timely measures to avoid problems with access. Possible actions are:

  • Download the materials to your local platform (laptop, server)
  • For educators only (including TU Delft lecturers): Contact us at ocw@tudelft.nl and inform us what course you are using in what context (institute, program, period of use, number of students). We will research (in collaboration with the authors of the course) and decide if we will migrate the course, and if yes, can supply you with a new url.

Thank you.

Home Courses Project Management: mastering complexity Course materials Readings 3.3.1 Towards a strategy of interaction

3.3.1 Towards a strategy of interaction

Course subject(s) Module 3. Managing project complexity

Project managers in large technical projects are generally used to apply a control oriented approach. Look for example at the PMI project management knowledge areas; the dominant paradigm is control, right?

How could we learn to adopt a more interactive approach? The table below provides an overview of 14 design principles that might be useful. Please check the table and reflect upon the elements that could work in your daily practice.

                           

14 Design principles of Interaction (De Bruijn et. al., 1998)
Openness 1.       All relevant players are involved.

2.       Choices are agreed upon in process agreements.

3.       Transparency of processes and interaction.
Safety 4.       Core values of players are protected.

5.       Commitment to the process, not to the result.

6.       Players can postpone commitments.

7.       Exit rules.
Progress 8.       Incentives for co-operation, especially at the completion of processes.

9.       Top level players.

10.    The context is used to accelerate the process.

11.    Try to remove conflict from the centre of the interaction.

12.    Command and control as an accelerator for interaction.
Content 13.    Content facilitates process. Experts and stakeholders have different roles.

14.    The process develops from variety of content to selection.
Creative Commons License
Project Management: mastering complexity by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://ocw.tudelft.nl/courses/project-management-mastering-complexity/.
Back to top
[sg_popup id=6]