Design in Healthcare: Using Patient Journey Mapping

Welcome to the course and to the first module!

In five modules you will be introduced to the Patient Journey Mapping method and you will learn how you can use this method when developing healthcare innovations. During this course, we will analyse patients with different illnesses and/or treatment stages to understand the elements that can be part of a patient journey.

But before we can start solving problems we have to identify who is having them.

So, who are we designing for?

In the following pages, Richard will introduce this first module. We will also show you a case movie that is of use for your first practical challenge.