In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the healthcare providers in all stages of the disease; coping with treatment and dealing with expectations, and interaction with and between different stakeholders.

This course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will learn how to map complex healthcare scenarios, pinpoint opportunities and create hands-on solutions aimed at improving the patient experience.

This course is an introduction to patient journey mapping; developed at the Delft University of Technology and applied in improvement of care pathway. Step-by-step, the course visualizes the different stakeholders, phases and actions involved in patient treatment. You will be challenged to pursue new insights and given unique opportunities to learn, observe and question patients and medical professionals, with the opportunity to attend a live broadcasted, interactive surgery.

No previous knowledge about health care innovation, design or journey mapping is necessary.

  • The Patient Journey Mapping method
  • Understand the different stages of a patient’s experience and treatment journey
  • When and where Patient journey mapping can be applied
  • How to identify opportunities from a patient’s journey

The course materials used in this MOOC are available on TU Delft OpenCourseWare and can be viewed and downloaded for free. If you enrol for the MOOC, you will be introduced to up to date techniques in web lectures and webinars. Also you will apply each technique to a case with fellow learners. Ultimately, the combination of these techniques provides a coherent analysis of the problem. If you want to enrol, go to https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/ to learn when the next run will start.

Creative Commons License
Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.
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