1.2.1 Wider perspective: Actors and interdependencies
Actors and Interdependencies
In the previous case video we introduced two patients, both with arthritis, but both in different stages in their treatment journey. The male patient is just before his diagnosis, the female patient is in the rehabilitation phase. Both patients are the central actors in their own journey. Other people and products play a vital role in their journey as well. Therefore, it is important to look at a patient journey with a wider perspective.
In the next pages, you can prove your knowledge in a short quiz (3 questions). You will also find some theory to reinforce the lecture.
Now let’s watch the video! In this video, Richard will introduce you to actors and their inter-dependencies in a patient journey.
Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.