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Home Courses Design in Healthcare: Using Patient Journey Mapping Course materials Lectures 2.2.1 Wider perspective

2.2.1 Wider perspective

Course subject(s) Module 2: Defining AXES

PHASING THE TREATMENT

In this lecture Richard will show different representations of actors maps. He will also introduce you to the axis of time. You will learn why it is important to define phases in a patient journey map.

On the following pages, you will prove your knowledge again by answering some questions. You will also find new handy information to complement the lecture.

Enjoy watching the video.

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Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.
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