3.2.2 Wider perspective
THE IMPACT OF EMOTIONS
In this video assistant professor Froukje Sleeswijk Visser is interviewed by Tessa Souhoka about her application of patient journeys and mapping techniques of emotions.
Enjoy the lecture.
Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.