4.2.1 Wider perspective
Module 4: Solving PROBLEMS & Creating IDEAS
FINDING THE TOUCHPOINTS
In this lecture, Richard explains how you can use a patient journey in the innovation process and how you can adapt a journey for your specific design needs. The key to innovation revolves around the touchpoints. So watch the video to learn how to find them.
On the following pages, you will prove your knowledge by answering 3 multiple choice questions. Also, you will find the handy information for this module.
Enjoy the lecture.
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Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.