4.2.1 Wider perspective

Course subject(s) Module 4: Solving PROBLEMS & Creating IDEAS


In this lecture, Richard explains how you can use a patient journey in the innovation process and how you can adapt a journey for your specific design needs. The key to innovation revolves around the touchpoints. So watch the video to learn how to find them.

On the following pages, you will prove your knowledge by answering 3 multiple choice questions. Also, you will find the handy information for this module.

Enjoy the lecture.

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Subtitles (captions) in other languages than provided can be viewed at YouTube. Select your language in the CC-button of YouTube.

Creative Commons License
Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.
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