5.2.1 Wider perspective

Course subject(s) Module 5: Improving HEALTHCARE


In this lecture, Richard explains how you can use a patient journey in the innovation process and how you can adapt a journey to your specific design needs. He will give some examples on how to adapt a patient journey to fit different design goals.

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Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.
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