3.1.1 Setting the scene

Course subject(s) Module 3: Finding EMOTIONS


Welcome back to the third module in the course Design in Healthcare: Using Patient Journey Mapping.

In this module, we will focus on the patient’s emotions and how they affect the patient and their journey. This week, assistant professor Froukje Sleeswijk Visser will explain how she uses patient journeys in her work and how you can map emotions. During the practical challenge, you will use the interview you did with patient or actor to uncover the patients or actors emotions during the treatment path.

But first we need to know:

Why are emotions important?

This week’s challenge is based on the interviews that you have probably already performed. Follow the instruction on the teamwork unit to find out which steps to take further. Check the practical challenge unit to learn more.

On the following page, you will find a short introduction to this module.

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Design in Healthcare: Using Patient Journey Mapping by TU Delft OpenCourseWare is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://online-learning.tudelft.nl/courses/design-in-healthcare-using-patient-journey-mapping/.
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