For this module, we interviewed Rosel van den Berg. She completed the MSc Design for Interaction and she currently works at van Berlo, a design agency based in the Netherlands, as an interaction designer. She often designs for the medical field and looks for solutions to create meaningful products that catch people’s emotions. She often works creating journey maps that she calls experience journeys as a tool to find friction points to accomplish her goal of designing meaningful solutions.

We asked her to explain what her work entails as an interaction designer and how she uses (patient) experience journeys in her daily work.